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Policies and Warranty

By making a purchase, you will have agreed to all of our policies.
•    Order Processing & Shipping Policies
•    Order Cancellation Policies
•    Buyer Responsibilities
•    Warranty Policies
•    Request For Return Merchandise Authorization (RMA)
•    About Onebigoutlet.com discount coupon codes & Gift Module


Order Processing & Shipping Policies
•    Domestic Grounds orders are shipped within 1~2 business days (not including weekends and holidays.)
•    In the event of a Back Order or Pre Order, your order may be fulfilled in two separate shipments. Shipment after the first will be shipped via regular ground service. All additional expenses will be covered by Onebigoutlet.com.
•    Your credit card is charged for the full order amount at the time of order placement. In the event of Back Order, you can request for an immediate refund.
•    Small Items (1lb or less) may be shipped via USPS depending on package content & Delivery address.
•    Although rare, please note that UPS does not guarantee delivery time for none-express shipping methods such as Ground.
•    Express orders (UPS 3day, 2day and Next day) placed before 12:00PM PST are shipped the same day. If order is received after 12:00PM PST, it may not be shipped until the following business day.
•    Pre order – Your credit card is charged for the full order amount at the time of shipment. In an event of any delays or backorders, you can request for an immediate refund.  When an item is for pre-order, we don’t always have the full details on availability.  Generally speaking, the estimated arrival date is accurate.  However, it is not uncommon for manufactures to miss the delivery dates.  You can always check back at the product item page for the most up to date information on availability.

Order Cancellation Policies
•    Once order is received, the order fulfillment process cannot be interrupted to make any changes such as add, change or cancel. You can submit a return after order is delivered.
•    If you need to update your shipping address or shipping method after your order is placed, please CALL US right away (909) 595-5901 M-F 8:00am-5:00pm PST
•    To avoid placing a duplicate order, please DO NOT click "back" on your browser after confirming order.
Buyer Responsibilities
•    Buyer assumes 100% ownership of products purchased from Onebigoutlet.com and related websites.
•    Buyer assumes 100% responsibilities and liabilities from using products purchased.
•    Buyer agrees not to alter, modify or remove any components from inside the products.
•    Buyer agrees to wear proper eye safety when using hand tools, power tools etc.
•    Buyer will hold Onebigoutlet.com Inc., its staff, employees, and affiliates harmless of all liabilities and legal matters resulting from the purchase.
•    Buyer is fully responsible for local law and regulations. (Observation of country, state and city laws is the sole responsibility of the consumer.)
•    Buyer agrees that all transactions done on online with Onebigoutlet.com are sourced in California, where any future disputes will take place.


Warranty Policies
•    All products sold on Onebigoutlet.com carry a "30 Day Warranty" unless otherwise specified. The warranty period goes into effect from the day your package is delivered.
•    Our warranty covers replacement or repair of defective / damaged products only, as determined by our Onebigoutlet.com technicians or RMA representatives. Other returns or exchanges are subject to restocking or shipping fees. Please contact our return department for further assistance.
•    Warranty on internal upgrade / replacement parts is void when item(s) are installed. Onebigoutlet.com will not be responsible for compatibility between various manufactures.
•    Warranty voids when the product is abused, altered, skirmished, disassembled in any way, not in original packaging, showing any alteration, or is past the 30 day warranty period.
•    Some manufactures offer an extended warranty on their products. You can either contact them directly or we can help direct you.
•    All right reserved. Warranty policies are subject to change without notice.
Request For Return Merchandise Authorization (RMA) Number
Here at Onebigoutlet.com, we stand behind our products and proudly represent many of your favorite manufacturers. If you bought an item from us in the last 30 days and are experiencing issues with the item, we offer a 30 day warranty to replace and repair your item.
•    If your package arrived damaged, please inspect and keep all contents and contact our support team immediately. We will assist you in completing a damage claim with the carrier.
•    Please start the warranty claim by completing the RMA form online. Please do not return anything until you have been issued a RMA #. Otherwise, the package may be refused or lost without prompt paperwork.
•    One of our dedicated RMA staff will contact you within in 1-3 business days of receiving your request. Please note: our team is off on the weekends.
•    Want to learn more about your item and troubleshoot better yourself? Check out our YouTube videos online on basic troubleshooting! If you don't like it, just send it back to us.
•    All return packages will be inspected by authorized, industry leading technicians who will make the final decisions on the warranty claim.
•    For any other returns or exchanges, please submit your request online. Please keep all original packaging and items must be unused, unworn and unopen. A 15% restocking fee will be accessed based on your return. Shipping cost will be deducted from refund.
•    Manufacture Defect: If you received an item with manufacture defects, Onebigoutlet.com will repair or replace the item within 30 days of delivery unless otherwise specified. Once your return is received, the item will be inspected by one of our technicians to determine if it is covered under our manufacture warranty. Please review warranty policy page for more detailed information
•    Damaged upon arrival: If your package arrived damaged, one of our customer service representative will assist you in filing a claim with the carrier. Please inspect all contents and keep original box and packaging material. Please note that this process may take up to 10 business days depending on the carrier.
•    Exchanges: You may exchange an item if it is unused, unworn and unopen within 7 days of delivery. Shipping cost will be deducted from the refund.
•    Return for store credit: You may return an item for merchandise credit if the item is unused, unworn and unopen in its original packaging within 30 days of delivery. A 15% restocking fee will apply. Shipping cost will be deducted from refund.
•    Non-Warranty / Repair / Upgrades Services: We currently do not offer a repair or upgraded services option.  If you need an item repaired for any reason, please contact a local hardware store for professional advice.
•    To submit an RMA request, please visit our Warranty/Service/RMA Page and complete the simple online form.
About Onebigoutlet.com Gift Module and Coupon Codes
We understand that it is our shoppers who made us #1, and we strive to provide you the perfect shopping experience!
•    Onebigoutlet.com coupon codes are randomly made available to provide our shoppers additional savings on either shipping charges or product price tag.
•    There are NO rain-checks allowed on using a coupon code.
•    Only one coupon code can be used per order.
•    Coupon codes do not apply to ON-SALE and MAP items and cannot be combined with any other ongoing specials or promotions.
•    Onebigoutlet.com gift module provides you a free gift of your choice on qualifying products.
•    Certain items are excluded from %-off coupon codes. You can locate the exclusion list from our "COUPON CODES" page.
•    A "Free Gift" cannot qualify for further gifts.